CardWorks Servicing is more than a job or a career for me. I am a witness and testimony of this fact. This is not a slogan, bumper sticker, or generic theme these ideals are centered and woven throughout the fabric of the organization and cascaded down from the top leadership. I have recently been selected to transition to the new Lake Mary, Florida site to be the site manager.ĬardWorks Servicing core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning). Some of the business units/functions that I currently oversee are Non-Affiliated Loss Mitigation, Customer Experience, and Fraud Investigation & Disputes. Over the past seventeen years I have received multiple promotions and role changes up to my current position of VP of Operations. The company has provided tremendous opportunities for me throughout my tenure. I now have more knowledge of supervisory, management to add to my over 25+ years in customer service related jobs to future employers.I started with CardWorks Servicing as a collection representative in November 1999 when the Pittsburgh PA operation was opened. Was Thankful for the experience and knowledge I acquired and the ability to multitask and stay compliant and efficient to clients criteria. You never know what type of personality you'll get on a call and the demographics of where their from, but able to resolve any issues. Making the call from customers a one stop call. The best part of working was problem solving. To make a difference everyday to customers all over the USA. The ability to assist customers with their Cares, Questions and Concerns. The pay rate hourly was compatible with the standard for customer service resolutions advisor. Open policy to address any cares and concerns. Management open for suggestions and new ideas. The entire office cleaned daily! Access to parking lot with no additional fees. The break room was equipped with comfortable seating and television. The ability to work independently as well as working amongst my peers. Unlimited overtime and 4 day 40hrs work week! The work environment was family orientated, So it was a pleasure training new employees as well as long term employees that needed assistance to comply with the clients objective, policy and procedures. So i guess they just want you sit blankly at your desk like a robot.Ĭo-workers are friendly but this job ages you quickly. You will also be tasked to work a weekend day of your choosing, which seems unnecessary since the call volume is very low and you will be reprimanded for being on your cell phone. if you do not read the script down to the last word you will be penal. ![]() They do offer incentive for doing well on your call monitoring each month. Prepare to get cursed out when you can't give them $100 boost on the their card! The day to day you are mainly fielding calls from broke people with terrible credit trying in inch out every dollar on their high interest plastic to make poor life decisions. Most of the class was spent combating IT issues which left us under prepared into the field. Firstly, the training class was very unorganized - puzzled why doing an in person / hybrid training would be both sufficient and practical.
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